Samsung’s eagerly awaited Galaxy Buds 3 Pro, initially scheduled for open sale on July 24, has encountered a significant delay due to quality issues. This setback has pushed the availability date back by a full month.
Updated Release Dates
- United States: Samsung US has updated the availability date to August 28.
- United Kingdom and Germany: Samsung’s UK and Germany branches show the Buds 3 Pro will now ship from August 16.
- Amazon US: The listing for the Buds 3 Pro has been completely removed.
Cause of Delays
The primary issue causing the delay is related to the new silicone ear tips, which are reportedly tearing when removed. These tears render the ear tips useless as they cannot be reattached, forcing users to resort to the replacement sets provided. However, these replacement tips are of different sizes, which does not offer a perfect solution. Multiple complaints have surfaced on Reddit from users experiencing these problems.
Samsung’s Response
Samsung has issued a step-by-step guide on how to safely remove the Buds 3 Pro silicone tips. The instructions emphasize not twisting the ear tips or using fingernails during the removal process.
Official Statement from Samsung Korea
Samsung has also issued an official community post on its Samsung Korea forum:
We would like to express our sincere gratitude to all the customers who participated in the pre-sale of the Galaxy Buds 3 series and others that took place until July 18th.
We deeply apologize for any quality issues you may have encountered with some of the products you purchased during the pre-sale period.
If you experience any inconvenience with the product you purchased, you can visit a nearby service center to receive appropriate measures such as exchange or refund.
We will do our best to thoroughly inspect all processes before the official domestic launch on the 24th to prevent similar incidents from happening again.
Conclusion
Samsung is committed to addressing the quality issues and ensuring that the Galaxy Buds 3 Pro meet their high standards before the official release. Customers who have already pre-ordered can expect the updated shipping dates and are encouraged to follow the provided guidelines to avoid damaging their ear tips.
Stay tuned for further updates as Samsung works to resolve these issues and prepare the Galaxy Buds 3 Pro for their revised launch dates.
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